Full refund only possible if whole order is returned and received (customer must pay for shipping).
Lost packages in the mail cannot be fully refunded or replaced, but please get into contact with me and I will give you a discount or some replacement items on a future order.
Item exchange possible if customer pays for shipping.
If a mistake is made with the order due to me, the seller, I will cover shipping costs to replace the item.
Examples include missing items, incorrect order, or defective items.